RAPID ACTIVE MARKETING INC.
Refund Policy
Effective Date: June 1, 2026 | Last Updated: June 1, 2026
1. OVERVIEW
3.1 Strictly Necessary Cookies
This Refund Policy ("Policy") governs all refund and return requests for products and services purchased from Rapid Active Marketing Inc. ("Company," "we," "us," or "our"). This Policy forms part of and is incorporated into our Terms of Service. By purchasing any product or service from us, you acknowledge that you have read, understood, and agree to be bound by this Policy.
We stand behind the quality of our work. At the same time, we are a service and knowledge-based business. Once our time, expertise, proprietary systems, and intellectual property have been delivered or accessed, they cannot be returned. Our refund terms reflect this reality and are designed to be clear, fair, and final.
IMPORTANT: Different refund terms apply to different product and service categories. Please read all sections carefully before purchasing. Your refund eligibility depends on the specific product or service purchased.
2. DIGITAL PRODUCTS AND ONLINE COURSES
2.1 General Rule — No Refunds on Digital Products
ALL SALES OF DIGITAL PRODUCTS ARE FINAL. Due to the immediate, irrevocable nature of digital delivery — where access to content, downloads, and intellectual property is granted instantly upon purchase — we do not offer refunds on digital products once access has been provided, regardless of whether the product has been viewed, downloaded, or used.
Digital products include, without limitation:
• Online courses, training programs, and curriculum modules
• Downloadable guides, templates, SOPs, scripts, and workbooks
• Pre-recorded video content, webinars, and workshops
• Swipe files, prompt libraries, and digital toolkits
• Access to private communities, membership areas, or course platforms
• AI tools, automation blueprints, and workflow systems
• Any other digital file or electronically delivered content
2.2 Acknowledgment at Purchase
By completing a purchase of any digital product, you expressly acknowledge and agree that: (a) you are purchasing a digital product for which access is granted immediately upon payment; (b) you waive any right of withdrawal or cancellation you may otherwise have under applicable law to the extent permitted by law; and (c) refunds will not be issued after access has been granted, except as required by applicable law.
2.3 Limited Exception — Non-Delivery
The sole exception to our no-refund policy on digital products is verifiable non-delivery — meaning you paid and never received access through no fault of your own. If you have not received access within 48 hours of confirmed payment, contact us at team@rapidactivemarketing.com with proof of purchase. We will investigate and either restore access or issue a full refund if access cannot be provided.
3. COACHING, CONSULTING, AND DONE-FOR-YOU SERVICES
3.1 No Refunds After Service Commencement
Refunds are not available for coaching, consulting, mentorship, done-for-you (DFY), or done-with-you (DWY) services once the service engagement has commenced. Commencement is defined as the earliest of: (a) the first scheduled session, call, or meeting; (b) the first substantive delivery of work product; (c) access to any supporting materials, portal, or resources included in the engagement; or (d) 7 days after purchase, regardless of whether you have taken steps to begin.
3.2 Pre-Commencement Cancellation
If you cancel a coaching or consulting engagement in writing before commencement as defined above, you may be eligible for a partial refund equal to the purchase price minus: (a) a non-refundable onboarding and administrative fee of $250 or 15% of the purchase price, whichever is greater; and (b) the fair market value of any materials, resources, or preparation work already provided or completed.
3.3 Abandoned Engagements
No refunds are issued for abandoned engagements — meaning engagements where you cease participating, fail to respond, or otherwise stop engaging without formally cancelling in writing. Failure to attend scheduled sessions does not entitle you to a refund. Unused sessions expire and hold no cash value.
3.4 Results Disclaimer
We make no guarantee of specific business outcomes, revenue results, or return on investment from any coaching, consulting, or marketing service. Refunds will not be granted on the basis that you did not achieve a particular outcome, result, or level of success. Results depend on numerous factors outside our control, including your effort, market conditions, and implementation.
4. LIVE EVENTS AND WORKSHOPS
4.1 In-Person Events
For in-person events, workshops, and live training:
a) More than 14 days before event. Full refund minus a non-refundable processing fee of $50 or 10% of the ticket price, whichever is greater.
b) 7 to 14 days before event. 50% refund of the ticket price. No exceptions.
c) Less than 7 days before event. No refund. You may transfer your ticket to another person by notifying us in writing at least 48 hours before the event start.
d) Day of event or no-show. No refund. No transfer. No credit.
4.2 Virtual Live Events
For virtual live events, webinars, and live online workshops:
e) More than 7 days before event. Full refund minus a non-refundable processing fee of $25 or 5% of the ticket price, whichever is greater.
f) 3 to 7 days before event. 50% refund. No exceptions.
g) Less than 3 days before event. No refund. Ticket is non-transferable.
h) No-show. No refund. Recordings may be provided at the Company's sole discretion and do not entitle you to a refund.
4.3 Event Cancellation or Postponement by Company
If the Company cancels an event entirely, you will receive a full refund of the ticket price within 10 business days. If the Company postpones an event, you will have the option to attend the rescheduled event at no additional cost or receive a full refund. The Company shall not be liable for any travel, accommodation, or other consequential costs incurred by you in connection with a cancelled or postponed event.
5. SUBSCRIPTION SERVICES AND RECURRING BILLING
5.1 Monthly Subscriptions
Monthly subscription plans may be cancelled at any time. Cancellation takes effect at the end of the then-current billing cycle. No partial-month refunds are issued. You retain access to the subscribed Services through the end of the paid billing period.
5.2 Annual and Multi-Month Subscriptions
Annual or multi-month subscriptions are non-refundable once the billing period has commenced. You may cancel to prevent automatic renewal, but no pro-rated refund will be issued for the unused portion of the subscription term, except as required by applicable law.
5.3 Free Trials
If a subscription begins with a free trial, your payment method will be charged at the end of the trial period unless you cancel before the trial expires. It is your responsibility to cancel prior to the trial end date to avoid being charged. Trial cancellations will not result in a charge; post-trial charges are non-refundable under our standard subscription policy.
5.4 Automatic Renewal Charges
We provide advance notice of upcoming subscription renewals. If you were charged for a renewal and did not intend to renew, contact us within 5 business days of the charge at team@rapidactivemarketing.com. Refund eligibility for unintended renewals will be evaluated on a case-by-case basis. Claims submitted after 5 business days will not be considered.
6. AGENCY AND MARKETING RETAINER SERVICES
6.1 Setup Fees
All setup fees, onboarding fees, and account activation fees are non-refundable under any circumstances once onboarding work has commenced.
6.2 Monthly Retainer Services
Monthly marketing retainer services (including campaign management, advertising, and ongoing marketing services) may be cancelled with 30 days written notice to team@rapidactivemarketing.com. No refunds are issued for work already performed, campaigns already launched, or ad spend already deployed on your behalf. Ad spend disbursed to third-party platforms (Google, Meta, etc.) is non-refundable regardless of campaign performance.
6.3 Project-Based Services
For fixed-fee project engagements:
i) Cancellation before kickoff. Full refund minus the non-refundable deposit (if applicable) or a 15% administrative fee, whichever is greater.
j) Cancellation after kickoff but before 50% completion. Refund of 50% of the remaining unpaid balance. Work completed to date is billable at our standard hourly rate.
k) Cancellation after 50% completion. No refund. All fees are earned and non-refundable. You will receive all work product completed to the date of cancellation.
6.4 Deposits
All deposits paid to initiate a project or retainer engagement are non-refundable. Deposits compensate for opportunity cost, scheduling, and preparatory work and are earned upon receipt.
6.5 Third-Party Ad Spend
Ad spend deployed to third-party advertising platforms (including Google Ads, Meta Ads, LinkedIn Ads, and similar) on your behalf is paid directly to those platforms and is not refundable by the Company regardless of campaign performance, platform suspensions, or any other reason. The Company's management fee is separate from and in addition to any ad spend.
7. AFFILIATE PROGRAM COMMISSIONS
Commissions earned through any affiliate or referral program operated by or in partnership with the Company are subject to chargeback in the event of a refund on the underlying sale. If a referred customer is refunded, any commission paid or credited for that referral will be reversed, deducted from future commissions, or invoiced back to the affiliate. Affiliate commissions are not paid until the refund window on the underlying sale has closed.
8. NON-REFUNDABLE ITEMS — UNIVERSAL
The following are non-refundable under all circumstances, regardless of the product or service category:
• Payment processing fees charged by third-party payment processors (Stripe, PayPal, etc.)
• Any portion of a purchase price applied to third-party platform costs, software licenses, or ad spend already disbursed
• Administrative, onboarding, and setup fees
• Deposits on any service engagement
• Purchases made more than 30 days prior to the refund request, regardless of product type
• Any purchase where you are found to have violated our Terms of Service
• Duplicate purchases — you must notify us within 48 hours of a suspected duplicate charge
• Currency conversion losses or international transaction fees
9. CHARGEBACKS AND PAYMENT DISPUTES
9.1 Contact Us First
Before initiating a chargeback or payment dispute with your bank or credit card company, you agree to contact us first at team@rapidactivemarketing.com. We will make every commercially reasonable effort to resolve your concern directly within 5 business days. Filing a chargeback without first contacting us constitutes a material breach of this Policy and our Terms of Service.
9.2 Consequences of Unauthorized Chargebacks
If you initiate a chargeback that is not authorized under this Policy, we reserve the right to:
• Immediately and permanently suspend or terminate your account and all associated access
• Pursue collection of the disputed amount plus all associated chargeback fees, administrative costs, and reasonable attorneys' fees
• Report the dispute to credit bureaus, collection agencies, or other third parties as permitted by law
• Pursue all available legal remedies, including civil litigation
9.3 Fraudulent Chargebacks
Knowingly filing a fraudulent chargeback is a form of theft and may constitute fraud under applicable law. We take all such instances seriously and will pursue legal remedies accordingly. We maintain thorough records of all transactions, service delivery, and communications and will provide such evidence to payment processors and legal authorities as needed.
10. HOW TO REQUEST A REFUND
10.1 Submission Process
All refund requests must be submitted in writing to team@rapidactivemarketing.com. Verbal refund requests will not be accepted or processed. Your written request must include:
l) Full name. The full legal name used at the time of purchase.
m) Email address. The email address associated with the purchase.
n) Order information. The order number, purchase date, and product or service purchased.
o) Reason for request. A clear and detailed explanation of the basis for the refund request.
p) Supporting documentation. Any relevant evidence supporting your request (e.g., proof of non-delivery, screenshots of technical errors).
10.2 Response Timeline
We will acknowledge receipt of your refund request within 2 business days and provide a decision within 10 business days of receipt of all required information. Complex or disputed cases may require additional time; we will notify you if this is the case.
10.3 Approved Refund Processing
Approved refunds will be issued to the original payment method used at the time of purchase. Processing times after approval are:
• Credit/debit card: 5–10 business days (subject to your card issuer's processing time)
• PayPal: 3–5 business days
• Bank transfer: 5–7 business days
The Company is not responsible for delays caused by your financial institution. Refunds will not be issued via alternative payment methods, cash, check, or cryptocurrency.
10.3 Approved Refund Processing
Where partial refunds are available under this Policy, the amount will be calculated based on the applicable formula described herein. Partial refund amounts are final and not subject to negotiation.
11. PROMOTIONAL AND DISCOUNTED PURCHASES
Products purchased at a promotional, discounted, or bundled price are subject to the same refund terms as full-price purchases. No additional refund accommodations are made for discounted or promotional purchases. Coupon codes and promotional credits hold no cash value and are non-refundable.
12. CHANGES TO THIS POLICY
The Company reserves the right to amend this Refund Policy at any time. Changes will be posted to this page with an updated effective date. The Policy in effect at the time of your purchase governs your transaction. We encourage you to review this Policy before each purchase.
13. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles. All disputes arising under this Policy are subject to the dispute resolution provisions set forth in our Terms of Service, including binding arbitration.
14. CONTACT INFORMATION
For all refund requests, questions, or concerns related to this Policy, contact us at:
Rapid Active Marketing Inc.
Email: team@rapidactivemarketing.com
Address: 17 Reaville Ave #1045, Flemington, NJ 08822
Website: rapidactivemarketing.com
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